Frequently Asked Questions

Please check your email program’s spam/junk or promotions folder to see if email from has been routed there. Let your email software know it's not spam by selecting the not junk (or not spam) button.

Add Our Email to Your Safe Senders List — If you find email from in your spam or junk folder, let your email software know it’s not spam by selecting the not junk (or not spam) button. Doing so will train your program to allow emails from this addresses in the future. This safe list is also known as a whitelist — a list of email addresses that you have chosen to receive email from. Your email provider will be able to answer any specific questions regarding their own procedures. Artistic Artifacts uses Sendlane to create and send our newsletterand other announcements, so we suggest you also approve the following domains to help ensure deliverability: and

We use CommentSold to administer live selling events, which offer you one of a kind and limited-quantity products. We set up each Live Sale as an Artistic Artifacts Facebook event, and advertise them in our weekly newsletter and our social media channels. We recommend using the Artistic Artifacts CommentSold app for the best viewing and shopping experience for these live sales, which are archived and can be replayed in whole or in part through our app. Learn more about CommentSold and how to download our app.

Orders totaling $75 and up shipped to U.S. addresses only receive FREE shipping- no coupon code necessary. Our free shipping offer does not include bernette and BERNINA sewing machines. If you live locally, you may save on shipping by designating under shipping settings that you wish to pick up your order in person. Same day service is not guaranteed; we will email you when your order is ready.

Our preferred method of shipping is Federal Express Service, which allows us to pack and ship to your residence without any additional charges. If you select USPS Priority Mail, in certain cases we may choose to switch your shipping method to FedEx, unless otherwise instructed.

Yes, we ship all over the world. Our system is set up to give an estimated cost before you buy. Put everything in your cart you would like to purchase. When you are in the cart, please click Check Out, enter the full shipping information, and then hit Continue. You will not be charged at this point. This step gives our system the information it needs to calculate the shipping cost. The shipping cost will be on the left side of the page.

When ordering fabric, please read our descriptions carefully. Unless otherwise specified, our fabric is priced and sold per 1/2 yard.

  • Ordering "1" gives you a ½ yard cut
  • "2"= 1 yard
  • "3"= 1-1/2 yard, etc.

When multiple yards of the same fabric are ordered, we will ship a single cut whenever possible. If a specific amount of yardage is required for a project, please contact us in advance.

We are not set up to take orders over the phone, plus it is safer to transmit information via our secure online shopping software, which encrypts your credit card number for your protection. You can set up a customer account with us or place your order as a guest.

You can redeem your Artistic Artifacts gift card by entering in the unique, randomized redemption code during checkout. You do not need an account to apply the gift certificate. Artistic Artifacts gift cards can be used in conjunction with a discount code and, as long as a balance remains, can be used more than once.

You must have an Artistic Artifacts store account to create or access your Wish Lists (you can create and maintain multiple lists). Every product detail page includes the red “Add to Wish List” button for you to add it. Learn more about creating and viewing wish lists.

Artistic Artifacts is an authorized BERNINA dealer that sells machines and accessories for BERNINA models and bernette models. We have BERNINA-certified technicians on-site who service BERNINA and Bernette machines only. Learn more about BERNINA Service & Repair.

4750 Eisenhower Avenue, Alexandria, VA 22304

Phone: 703-823-0202

• Tuesday-Friday, 10:00 am – 5:00 pm
• Saturday, 10:00 am – 4:00 pm
• Sunday - Monday, CLOSED
Note: Our calendar is kept updated with any event special hours or holiday closures.

The Van Dorn Street Station on the Blue Line is located at 5690 Eisenhower Avenue about 10 blocks (.72 miles) from Artistic Artifacts. The shop is also on numerous bus routes.

Take the Washington Beltway to exit 174, Eisenhower Avenue Connector. After exiting onto the ramp and merging on the Connector, you will come to an intersection. Take a left onto Eisenhower Avenue. 4750 Eisenhower Avenue is a red brick building approximately ¼ mile on the left, after the FEDEX sign and before the condominium complex. Our shop entrance faces Eisenhower Ave. and you are free to park anywhere in our lot.View Google Maps »

Each of are following are located just a few minutes drive from our shop:

If you’re planning to visit Artistic Artifacts as part of a vacation, we highly recommend a visit to the Old Town Alexandria area — beautiful and filled with lots of artsy inspiration. We have previously reserved room blocks in the Hilton Alexandria-Old Town for large events. There are many options in the Alexandria area at a variety of price points — learn more at

We're always interested in hearing from anyone interested in becoming part of the creative team at Artistic Artifacts. Download our employment application to print and complete. Return it in person at the shop or by mail.