SHIPPING & RETURNS POLICIES

Online Shopping

When placing an order, use an email address you monitor frequently. It is necessary for order confirmation, shipping confirmation & communication. Failure to respond to our e-mails may result in an order cancellation or delay of processing & shipping your order.

We offer Free Shipping for orders totaling $99 and up when shipped to U.S. addresses. No coupon code is necessary. Our free shipping offer does not include bernette and BERNINA sewing machines.

If you live locally and want to pickup your order in person, select that option in our shipping settings. Same day service is not guaranteed; we will email you when your order is ready.

Many items are one of a kind or of limited quantity, so certain products will sell out and not reappear in the future. By placing items on "hold" in your shopping cart for an extended period of time without finalizing your order, products that are popular and limited in quantity may sell out in the meantime.

Artistic Artifacts will not honor $0.00 pricing that are a result of technical errors with our secure online shopping software — nor premium shipping services being selected when the accurate fees have not been assessed or included in the order due to FedEx or USPS calculators being momentarily down. In the event of such problems, we will contact the customers to resolve.

Residents of the state of Virginia are subject to 6% state/local sales tax.

Attending an Artistic Artifacts workshop? See our Class Policies page for specific information on terms & conditions, including our cancellation policy (see also below).

Fabric: Our fabrics are sold by the half (1/2) yard, unless otherwise specifically stated in the description. Ordering "1" gives you a ½ yard cut; "2"= 1 yard; "3"= 1 ½ yard, etc. When multiple yards of the same fabric are ordered, we will ship a single cut whenever possible. If a specific amount of yardage is required for a project, please email us at sales@artisticartifacts.com in advance. While placing your order, please be sure to answer the question: If we do not have the quantity you ordered, should we ship what we have? The options are: Send what you have; Cancel the order; or Please contact us.

Placing a preorder means you are reserving fabric or other products we expect from our distributors, by paying for them in advance, before they arrive in our warehouse. Our policy is to ship all preordered items out first once the product has arrived. We provide an estimated date of arrival based on the best information the manufacturer or distributor has. If the date should change significantly from that, we may contact the customer to determine if they want to continue to wait or to cancel the order.

Payments: The security of your personal information is important to us. Your personally identifiable information is kept secure, and the transmission of sensitive information collected on our order form/shopping cart is encrypted using standard Secure Socket Layer (SSL), which provides you with a secure log in/checkout process.

Artistic Artifacts accepts most major credit cards.

Shipping Address: In the event that your billing address and shipping address do not match, you may be contacted by our Shipping Department to verify.

Shipping

Our Shipping Department processes orders Monday–Friday during daytime business hours. Orders placed from Friday evening through Sunday will be processed on Monday.

Domestic Shipping:
Our preferred method of shipping is Federal Express Service, which allows us to pack and ship to your residence without any additional charges. When checking out, simply select Fedex Express Saver OR 2 Day Service and we will take care of the rest on our side. If you select Priority Mail, in certain cases we may choose to switch your shipping method to FedEx for the most cost-effective option, unless otherwise instructed.

International Orders:
When placing your order online, choose your freight option. We will prepare an order total including international mailing costs. All duties, taxes and fees are the responsibility of the purchaser.

Customs Information: All invoices included with the order will represent the actual value of the merchandise shipped. No exceptions.

Returns and Refunds

We want you to love what you buy from Artistic Artifacts. If something isn't right, contact us at sales@artisticartifacts.com or 703-823-0202 and include your order number. This policy covers purchases made online and in our Alexandria store.

General merchandise:
You may return most items within 30 days of purchase (or of delivery, for shipped orders) for a refund to your original payment method. Items must be unused, in their original packaging, and in resalable condition. We refund the purchase price; original shipping charges and return shipping are not refundable unless we made an error. Refunds are issued after we receive and inspect the item.

Final sale items:
The following are considered final sale cannot be returned unless they arrive damaged or we made an error:

  • Fabric cut from the bolt to your requested length
  • Items marked final sale, clearance or discontinued
  • Opened thread, notions, paints and other consumables
  •  Downloadable patterns and digital products
  • Gift cards

Sewing machines, sergers and embroidery machines:
Every new machine is covered by the manufacturer's warranty, and as an authorized dealer, we handle warranty service for you. If you are having difficulty with your machine's performance, please email sales@artisticartifacts.com with details and a video if available. Most issues are resolved with a lesson.

Trade-up option: Within 90 days of purchase, you may trade your new machine toward a higher-priced new BERNINA machine and receive [the full purchase price] as credit. The machine must be in like-new condition with all accessories, manuals and original packaging. Software, Skill Hub and classes are not included in the credit.

If you would rather return a machine:

    • Returns are accepted within 14 days of purchase.
    • The machine must be in like-new condition with all accessories, manuals and original packaging.
    • We will inspect the machine with you before processing the return.
    • A 15% restocking fee applies, unless the machine is found to be defective.
    • Software, Skill Hub and classes cannot be returned once activated, registered or attended.
    • Lessons included with your purchase have no cash value and are not refunded.

Trade-ins:
Trade-in credit can only be applied toward a purchase. If you return a machine bought with a trade-in, we will return your trade-in machine if we still have it. If it has been sold, we will issue store credit equal to the trade-in value on your receipt. Trade-in value is not refunded in cash.

Classes and Events
Cancel 7 or more days before a class or event for a refund, less a $10.00 or 10% cancellation fee, whichever is greater. Within/less than 7 days of the class or event, no refund or store credit is given, but you may send someone in your place. If Artistic Artifacts cancels a class, you will receive a full refund.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days with your order number and a photo. We will replace the item or refund it, including shipping.

Subscriptions and pre-orders
Subscriptions and pre-orders follow our separate policies as listed.

Questions about our returns and refunds policy? Please contact us.
Artistic Artifacts, 4750 Eisenhower Avenue, Alexandria, VA 22304 · sales@artisticartifacts.com · 703-823-0202

Disclaimers

Vintage Products:
Many of Artistic Artifacts' products are unique, and the illustration photograph should be considered representation of product being purchased; actual products may vary. The vintage products sold may feature aging, wear, dings or chips, and these should be considered desirable characteristics.

Color:
Product photos should be used as a guide only. Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. The colors on your screen may not be an accurate depiction of the actual color.

Artistic Artifacts customers must accept that any slight variations occurring between the actual color and texture, and the representation on our website, will be acceptable. Variations might occur between the product photo and what is shipped, in particular hand dyed materials (dye lot variations are common and are not defects) and vintage products, with their desired patina of age and wear.

Copyright Information:
Artistic Artifacts makes no claims regarding the copyright status of any mixed media sold on the website. There seem to be many interpretations to collage/derivative work, and it is the individual's decision on how he/she will use a particular product. It is not our intent to offer any legal advice in this area.